Q. How do I place an order?
A. Once you find that perfect clock, simply
click "Add to Cart" beneath the listed prices. You
may continue shopping. Click on [checkout] when you are ready.
Please fill out your name as it appears on your credit card and
the billing address from your credit card statement. Don't
forget to enter your current e-mail address. By creating an
account, you can track the status of your order and next time
you shop, you can log in to avoid rekeying your
information.Then, enter in your credit card number (without
dashes, hyphens or spaces), plus the 3 or 4 digit security
code, expiration date, payment method and whether its Visa,
MasterCard, American Express or Discover. If you would like the
product shipped to a different address, please fill out the
shipping address on the same page as your billing address. For
a copy of your order, you may print your order prior to paying.
If you prefer to order via fax, this form can be faxed to us at
1-920-206-8272. For your protection, we verify with your
credit card company that cardholder name and billing address
Q. What payment
methods does Clocks247.com accept?
A. Clocks247.com accepts VISA, MasterCard,
Discover and American Express. Your card will be debited when
we expect to meet our normal shipping time frame of 2 to 4
weeks from the date of your order. You will be given the option
via e-mail to cancel your order or to wait for any item that
may be temporarily out of stock or backordered. Backorders will
be debited to your credit card at the time the item is
Q. How can I check
the status of my order?
A. After placing your order with
Clocks247.com, you will receive an Email message confirming
receipt of your order, and estimated time you can expect
delivery. We will update you via e-mail if unable to ship
within one week from the date of your order. You can check your
order status anytime by clicking on the ORDER STATUS link in the upper right corner of our
site. You can also log in using your password to track your
order online. If you do not receive a confirmation e-mail,
please email us at sales@Clocks247.com
Q. Are my credit
card and other account information secure?
A. Yes. Clocks247.com's secure software
encrypts all your personal information including credit card
number, name, address and phone number. Our software utilizes
aSecure Socket Layer or SSL technology used by most major
retailers. Clocks247.com will never sell or lease your personal
customer information for any reason.
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Q. Why do I need to
register my customer profile?
A. Clocks247.com collects certain customer
information such as your name, address, phone number, email
address, etc. to help us serve you better. This helps us to
recognize you on future visits to Clocks247.com and will
minimize the amount of re-keying of information you have to do.
Clocks247.com guarantees absolute privacy with any information
given. We will never sell or lease your personal
Q. How do
Clocks247.com prices compare to other internet retailers?
A. At 20-50% off manufacturer list prices,
you will not find a lower price than at Clocks247.com. We
monitor our competitor's websites and adjust our prices
accordingly. If you do find a lower price online, please e-mail
us at sales@Clocks247.com
or call us toll-free at 855-242-0514 with the lower price and
the name of the website. Once verified, we are glad to match
the competitor's price and shipping. We are an authorized
dealer of great American brand names. NOTE:This LOW PRICE
GUARANTEE does not apply to clearance, auction, re-furbished,
or factory second merchandise. We only sell first quality
merchandise at incredible values.
Clocks247.com collect sales tax?
A. Only for Wisconsin residents. Clocks247.com
does not apply sales taxes to purchases made by non-Wisconsin
Q. Can I place an
order without using the internet?
A. Yes. You can either print out your order
and fax/mail your order to us along with mailing your check or
money order (made payable to our parent company Home Concept).
Also you can call us toll-free at 855-242-0514 to place your
order. Please have your credit card and item's style #
available prior to calling.
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Q. How does
Clocks247.com deliver my items to me?
A. Most items are shipped via FedEx or UPS.
Instock items ship from our warehouse located in Madison, WI.
Out of stock items will ship directly from the manufacturer. We
process your order within 24 hours. Please allow up to 4 weeks
for delivery. Most items will ship within 2 weeks. (If specific
items take longer, it will be noted on that item's
information page.) As always, we will notify you via e-mail if
the normaldelivery time cannot be met.
Q. How much is
shipping and handling?
A. We will charge you the actual shipping
charge, based on UPS or FedEx ground. Expidited shipping is
available at a higher charge. Grandfather clocks and other
oversized items cost $90 to ship anywhere in the lower 48
Clocks247.com ship outside the continental 48 states?
A. Yes. We can ship to Alaska, & Hawaii, but
at a higher shipping cost. Currently, we are unable to ship
outside the United States.
Q. What if I receive
A. Any damage due to freight handling or
factory defect will be repaired or replaced at no additional
charge to you. Please e-mail us at sales@Clocks247.com within 7 days of receipt
of your damaged product with the following information: billing
name on order and your order number.
Q. What is Clocks247.com's Return Policy?
A. Returns are allowed within 14 days of
delivery. Simply e-mail us your order number and the name on
the order torequest a return
authorizationnumber and return instructions. Any items
returned without a return authorization will be assessed a 20%
restock and special handling fee.(Grandfather Clocks are
non-refundable.) Upon receipt of the merchandise in
original condition, we will refund you the total less the
original shipping and handling. All returned items are shipped
at the customer's expense. If shipping via US Postal
Service, insurance and delivery confirmation is also required
for your protection.
Q. Is merchandise warrantied?
A. Clocks247.com will honor all available
manufacturer warranties still in effect that covers
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Q. Do you offer
discounts for volume orders?
A. Depends on the manufacturer. Some purchases
may qualify for special pricing and/or shipping. We will gladly
pass those savings, if available, from the manufacturer to you.
Please call us toll-free at 855-242-0514 to place your order.
Then, we will call you back with available savings.
Q. Do you guarantee
prices for any period of time?
A. We strive to provide great products at low
prices. The only time our prices change is to reflect changes
in pricing from the manufacturers. Also, we pass any savings on
to you if a manufacturer reduces the cost of an item. It
is our goal for our prices to be 100% accurate, however we
reserve the right to correct pricing errors.
Clocks247.com has agreements not to sell below the minimum
prices established by certain manufacturers and we are bound
to honor those agreements.
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Clocks247.com send me a catalog of all your products?
A. Our website is our entire catalog
available 24 hours a day and 7 days a week. Please feel free to
print images and product information from our website for your
manufacturers do you currently carry?
Clock Brands: Bulova, Seiko, Howard Miller,
LaCrosse Technology, TimeWorks, TimeKeeper and River
For free shipping, simply fill
your cart with at least $99 worth of wonderful clocks and
you'll instantly qualify for free ground shipping to anywhere
in the LOWER 48 United States. Your order will ship via FedEx
Ground, UPS Ground, or USPS.
Ordering less than $99? Then our
shipping is only a flat rate of $9.00 per item to anywhere in
the LOWER 48 United States. You will always get free or low
cost shipping at Clocks247!
Alaska, Hawaii, Puerto Rico and
APO and FPO shipping charges vary based on size and weight.
Oversized items may be higher. Please call for more detailed
information regarding Alaska, Hawaii, Puerto Rico, APO &
FPO shipping. We mainly ship via USPS to these addresses and
must charge at the Post Office's rates. These orders do not
quality for free shipping.
Need it faster? We will do
whatever possible to get your item to you fast. But when fast
isn't fast enough, please call us toll free, or email us for